RETURN POLICY

LA SUITE DE L’ART offers to its customers a possibility to return art products within 28 calendar days if they don’t fit the product description indicated on the lasuitedelart.com website or have been received faulty or damaged.

1. Your cancellation rights should you change your mind

1.1. This clause 5 shall only apply if you are a consumer on our Site.
1.2. You do not have the right to change your mind and cancel the contract between us for bespoke orders, or where a product has been made to your specifications and is clearly personalised, unless that product is faulty.
1.3. You may cancel a contract from the date you receive the Order Confirmation, which is when the contract between you and us is formed.
1.4. If the product has already been delivered to you, you have a period of 28 (twenty-eight) days in which you may cancel, starting from the day you receive the product.
1.5. To cancel a contract if you change your mind, you must contact us in writing by sending an email to info@lasuitedelart.com or by using the cancellation form attached to these terms. You may wish to keep a copy of your cancellation notification for your own records.
1.6. Returns made in accordance with these Online Shop Terms are only accepted for products purchased directly from our Site.
1.7. We will pay the costs of return:
1.7.1. if the products are faulty or misdescribed;
1.7.2. if you are ending the contract because we have told you of an upcoming change to the product or these Online Shop Terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
1.8. In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
1.9. We will process the refund due to you using the credit or debit card you used to pay for the product and refunds will be processed without undue delay, and in any event no later than 28 (twenty-eight) days after we receive the returned product.
1.10. If the products were delivered to you:
1.10.1. you must return the products to us in accordance with the Returns Policy and within 28 (twenty-eight) days of receipt, unless the products were split into different deliveries over different days in which case you must return the products within 28 (twenty-eight) days from the date the last product was received, in the original packaging and including any certificates provided with the product;
1.10.2. you have a legal obligation to keep the products in your possession and to take reasonable care of the products while in your possession.
1.11. If the value of the product is diminished as a result of your handling of the product beyond what is necessary to establish the nature, characteristics and functioning of the product, we may recover that amount from you, up to the value of the product, by either:
1.11.1. deducting that amount from the refund due to you; or
1.11.2. otherwise requiring you to reimburse this amount.

Cancellation Form

Copy, then complete and return this form only if you wish to cancel your order.
La Suite de l’Art Ltd
7 Bell Yard, London,
WC2A 2JR,
United Kingdom
Or email info@lasuitedelart.com
I/We*, hereby give notice that I/We* cancel my/our* contract of sale of the following
product:
Order number _____________________
Ordered on _____________________ / Received on_________________________
Name of consumer(s):
___________________________________________________________________
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Address of consumer(s):
___________________________________________________________________
_
___________________________________________________________________

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___________________________________________________________________
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Signature of consumer(s):
_________________________________
Date:
*(delete as appropriate)